Shipping policy

Shipping Policy

💌 Free Shipping in South Africa

We offer free, secure, and insured shipping for all orders within South Africa. Every piece is delivered in our signature Stacked&Co. packaging — because luxury should arrive like it means it.

🌍 International Shipping – R4000 Flat Rate

We ship globally at a flat rate of R4000. International shipments are fully insured and delivered via trusted premium couriers.
Please note: Customs duties and taxes may apply depending on your destination and are the responsibility of the customer.

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🚛 Our Delivery Process

Once your piece is ready, we’ll confirm your delivery address and arrange secure courier delivery to your door. A signature is required on delivery. Due to the value of our pieces, we do not ship to PO Boxes.

Our preferred courier partners include (but are not limited to):
Courier Guy, DHL, FedEx, RAM, Brinks, and Malca Amit.

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⏳ Timing & Production

Each order is either made-to-order or individually finished. Please allow 2–3 weeks total from purchase to delivery.
This includes:

• Production time

• Final quality check

• Courier delivery

You'll be notified the moment your order is ready to ship.

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📦 Tracking & Insurance

Once dispatched, we’ll send you a waybill number and tracking link for full visibility. All parcels are insured for full value in transit.

In rare cases, customs delays may occur, which are outside our control — but rest assured, we’ll assist you every step of the way.

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🛑 Important Delivery Notes

Please double check your delivery details before placing your order. We cannot be held liable for missed or misdirected deliveries due to incorrect shipping information.